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Every agent in Verbeo automatically gets a unique SIP URI — a dialable address that connects an incoming call directly to that agent. Point any SIP‑compatible system at it — a softphone, a PBX, a SIP trunk, or your own carrier — and the agent answers in real time over Verbeo’s voice infrastructure. There’s nothing to enable and no credentials to provision: the SIP URI exists for every agent the moment it’s created.
A SIP URI handles inbound calls into an agent (something dials the agent). If you want to give an agent a real phone number on the public network instead, see Import a phone number from Twilio.

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Anatomy of the SIP URI

Every agent’s SIP URI has the same shape:
  • The host 1mq55afrqof.sip.livekit.cloud is shared by all Verbeo accounts.
  • The user part (e.g. a1b2c3d4e5f67890abcdef1234567890) is unique to one agent and is what selects which agent answers.
Treat the full SIP URI like a secret. There’s no password on it by default, so anyone who has the URI can call your agent and consume your credits. See Keep your SIP URI secure.

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Where to find your SIP URI

1

Open the agent

In the Verbeo dashboard, go to Agents in the left sidebar and click the agent you want to connect.
2

Open the SIP Configuration section

In the agent editor, expand the SIP Configuration panel.
3

Copy the SIP URI

Click the copy icon next to the SIP URI field. It looks like:
This is the value you paste into your softphone, PBX, or trunk.
The user part of the URI is just the agent’s UUID with the dashes removed — so agent a1b2c3d4-e5f6-7890-abcd-ef1234567890 is reachable at sip:a1b2c3d4e5f67890abcdef1234567890@….

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Connect a system to your agent

Use the full sip_uri as the destination. The exact steps depend on what’s placing the call.
Any SIP softphone (Zoiper, Linphone, MicroSIP, etc.) can dial the agent directly.
  1. Add a SIP account with Host / Domain = 1mq55afrqof.sip.livekit.cloud. A username/password is not required — registration will show as failed, which is expected and fine.
  2. Set the transport (see Transport below).
  3. Dial the full URI:

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Transport

Verbeo’s SIP host accepts TLS (recommended), as well as TCP and UDP.
Use TLS when your client supports it — it encrypts the call setup. Some free softphone tiers gate TLS behind a paid plan; in that case use TCP, or place the call through a service that handles TLS for you (such as the Twilio bridge above).

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Test your SIP URI

1

Copy the agent's SIP URI

Grab it from the agent’s SIP Configuration panel (or the API).
2

Place a call

Dial the URI from a softphone or your PBX/trunk. The agent should pick up and start the conversation.
3

Confirm in Call History

Open Call History in the dashboard. You’ll see a new Inbound call to the agent’s SIP URI with status Completed and the duration of your test.

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Keep your SIP URI secure

The SIP URI is open by design (so any carrier can reach it without credentials), and the unguessable agent ID is what protects it. A few good practices:
Don’t embed the SIP URI in client‑side code or public repositories. Anyone with the full address can call the agent and use your credits.
Where your client or PBX supports it, connect over TLS rather than plain UDP/TCP so the call signaling is encrypted in transit.
If the calls originate from your own PBX or SIP trunk, use that system’s IP allowlisting so only your trusted infrastructure can reach the agent.
If you require per‑agent authentication or an IP allowlist on Verbeo’s side, contact support@verbeo.ai.